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Key: DEV-2318
Type: Bug Bug
Status: Open Open
Priority: Major Major
Assignee: Prakash Khot
Reporter: Anupam
Votes: 0
Watchers: 0
Operations

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Dev

logging problems with IE 6

Created: 29/Oct/08 12:05 PM   Updated: 29/Oct/08 12:06 PM
Component/s: None
Affects Version/s: None
Fix Version/s: None

File Attachments: None
Image Attachments:

1. screenshot-1.jpg
(55 kb)

Customer Name: SAAS - jeff miller


 Description  « Hide
From: Miller, Jeff (IT) [mailto:jeffery.miller@ngc.com]
Sent: Wed 10/29/2008 12:49 AM
To: Dimdim Support
Subject: A new issue regarding Dimdim
I would like to report a problem with Dimdim
My system information

1) Browser Version Used = IE 6.0

2) Operating System = Windows XP

3) Screen Resolution = 1280 X 1024

Steps to reproduce the problem are as follows:
1 Go to mydimdim
2 Login
3 Primary screen loads

Expected output is: buttons to host meeting, join meeting, etc.


Actual output is: page nearly all looks blank (white) Buttons can only
be detected via a mouse over

My contact information is

Jeff Miller
Enterprise Architect
Enterprise Infrastructure
Northrop Grumman Information Technology
Cell: (310) 344-8513


 All   Comments   Change History      Sort Order:
Anupam - 29/Oct/08 12:06 PM
Hello Jeff,
 
Could you please check the following article on our knowledge base.
 
http://help.dimdim.com/activekb/questions/13/I+am+unable+to+login+to+the+portal+using+IE+7+and+I+get+a+Java+script+error
 
You are using ie6, however the problem you describe sounds very similar to that issue. Could you please check if the article helps you in resolving the issue.
 
Regards,
-Jayant.
Dimdim Support Team.
======================================================

From: Miller, Jeff (IT) [mailto:jeffery.miller@ngc.com]
Sent: Wed 10/29/2008 1:49 AM
To: Dimdim Support
Subject: RE: A new issue regarding Dimdim
Made the registry change, but didn't resolve the issue. My userid is HEAT_Jeff. See screenshot below:

================================================================

Hello Jeff,
 
Are you able to start a meeting ? Could you please check if all the images show up properly in the meeting console ?
 
Regards,
-Jayant.
Dimdim Support Team.

============================================================

Since I'm not sure exactly what the page should look like, here's meeting page so here's the image: